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Terms & Conditions

Payment

  • • Payment for New Clients: We require pre-payment for all new accounts until a credit history is successfully established with us.
  • • Credit Terms for Repeat Clients: After placing their fifth order, established clients are welcome to apply for Net 30 payment terms.
  • • Accepted Payment Methods: We accept all major credit cards (Visa, MasterCard, American Express, Discover) and company checks.
  • ⓘ Please note: A 3% processing fee will be applied to credit card payments exceeding $7,000.

Reporting Issues & Returns

  • • Any issues regarding the quantity or quality of goods must be reported to us within 48 hours of receiving your order.
  • • Before returning any merchandise, you must first obtain a Return Merchandise Authorization (RMA) number from us.
  • • A restocking fee may be applied to returns of blank (undecorated) items.

Important Disclaimers

⏺ All orders are contingent upon product availability. We are not responsible for delays caused by factors outside of our control, including material shortages, customs processing, shipping carrier delays, or natural disasters (acts of God).

• Product Variations: Due to manufacturing tolerances, all product dimensions have acceptable variations of ¼”. Decoration also allows ¼” variation.

• Color and Construction: Production colors may differ slightly from the images shown in our catalogs. We cannot guarantee that the exact construction details of finished goods will remain perfectly consistent over time.

• External Pricing/Information: We are not responsible for pricing or descriptive errors found in third-party publications (e.g., ESP, SAGE).

• Logo Use: All logos displayed in our materials are for illustration purposes only. They do not imply endorsement and are not available for sale except by the authorized owner.

Last updated · Terms & Conditions apply to all orders.